How can I cancel my Guardio trial?

Important Note: Deleting your Guardio account and/or uninstalling the Guardio extension will not cancel your free trial or active subscription.

Cancellation steps differ depending on where you paid for your subscription.

How to check where you paid for your subscription:

Start by heading to the Subscription page of your profile. Under “Payment Method” you’ll either see that you paid with a credit card, Paypal account, or via the App Store/Google Play Store.

 

If you paid for your subscription with a credit card or Paypal account:

Cancelling from the desktop browser extension (on your computer):

  1. Go to the Subscription page of your profile
  2. Click Change next to Plan
  3. Click Turn Off
  4. Click Cancel Subscription

Cancelling from the Guardio app (on your phone):

  1. Open the Guardio App.
  2. Tap the settings icon in the top right
  3. Tap Subscription
  4. Tap “Manage Subscription” and follow the instructions
  5. Click Change next to Plan
  6. Click Turn Off
  7. Click Cancel Subscription

If you paid for your subscription in the App Store or Play Store:

  1. Open the Guardio App from your phone

  2. Tap the settings icon in the top right

  3. Tap Subscription

  4. Tap “Cancel Subscription” and follow the instructions

  5. Tap “Go To Apple Subscriptions” or “Go To Google Play Subscriptions” and cancel your Guardio subscription

IMPORTANT: Your free trial will remain active and your subscription WILL NOT BE CANCELLED until you cancel your subscription through the Apple App Store or Google Play Store.

If you were charged for a Guardio subscription during your trial: 

  • Noticed a charge during your free trial? Don't worry, it's not what it seems! It's just a temporary hold to verify your card, not an actual charge. No funds are taken during the trial. Confused or need more info? Just contact our support team and we'll clear this out for you. 
  • If you tried to cancel your trial before it ended but were charged for a subscription, contact our support team for more help.
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