Email & Phone Call Scams: How to identify them & what to do.
Unfortunately no antivirus program can fully protect you from email and phone scams.
With Guardio installed, if you click on a link within a scam email, Guardio will block the malicious website to protect you, but it cannot stop you from receiving emails or phone calls from scammers. The best defense against these is to mark malicious emails as spam or hang up the phone immediately.
How will I know if an email or phone call comes from a scammer?
The best way to identify scam attempts is to stay educated on the techniques and tactics scammers use to carry out their crimes. The Guardio Blog is full of information and news you can use to stay educated. Here are the most important things you need to know to identify the most common scam attempts.
Identifying Email Scams
- Check the sender's email address. The portion of the email address that appears after the @ symbol should match the name of the company. For example, an email from Amazon will come from an email address ending in @amazon.com with no additional characters or numbers.
If you aren't sure if the sender is legitimate, don't click on any links in the email. Instead visit the website by entering the URL manually and then contacting their support team for clarification.
- Pay attention to spelling and grammar: While nobody is perfect all the time, official company emails go through proofreading processes to ensure they're free of errors. If an email you received contains spelling mistakes and awkward grammar, it's most likely a scam attempt.
To learn more about a recent Amazon phishing attempt that was so sophisticated that it bypassed email spam filters, click here: Everything You Need to Know About the Latest Amazon Phishing Attempt
What To Do if you Received a Scam Email
- Add the email address to your blacklist. Here are instructions on how to do this with the most common email providers: Gmail, Yahoo, Outlook, AOL.
- Report the email to your email provider. Some email services include buttons you can click to mark messages as junk mail or report spam.
- If the scammer stole the identity of another company, report the scam attempt to that company. Amazon, for example, offers a specific email address to report scams and phishing attempts using their names. This helps the company get to the source of the scam and take steps to protect their customers.
Identifying Phone Scams
Phone scams took a back seat when caller id became the norm, but with phone number spoofing, they've become prevalent once again. Phone scammers typically pretend to be associated with well-known companies to build a false sense of trust with their potential victims. They might alert you that you won a contest or that there's a problem with an account. If you didn't enter a contest or request a call back from a trusted computer repair professional, the phone call is undoubtedly a scam.
What To Do if you Received a Scam Phone Call
No matter their approach, their goals are to trick you into providing personal or financial information, make a payment, or install malware on your computer. If you receive a phone call you didn’t expect, hang up. Do not provide them with any information and absolutely do not grant them remote access to your computer, make payment, or provide personal information. If you suspect the call might be from a legitimate company you do business with, call them back using the phone number shown on the company website. Not the phone number the caller provides.