Why Am I Still Getting Pop-Ups?

To remove push notifications, make sure to activate your free trial. If you are still seeing pop-ups on Chrome, it means Guardio is not properly configured, or you're seeing advertisements or legitimate pop-ups.

Setup Guardio

If you are still seeing pop-ups on Chrome, it probably means that Guardio is not properly configured. Make sure that Guardio is correctly installed on your device. If you have multiple Chrome profiles, make sure to access the one with Guardio.

From your dashboard, make sure that the "Real-Time Protection" toggle is enabled. 


Recognize harmful pop-ups

It's important to understand what popups you have on your device to know how to get rid of them. There is a difference between annoying yet harmless advertisements and harmful notifications which indicate malware exists on your device.

Guardio won't necessarily block out ads from sites you subscribed to that are legitimate and harmless but will block out entirely anything coming from malware or that could lead to it. Because not all notifications are malicious, we don’t interfere with those that come from legitimate websites. For these, you can revoke their authorization to send notifications, and they’ll stop immediately.

Here’s how to do this:

  1. Visit the website whose notifications you wish to stop.
  2. In the URL bar, select the lock icon.
  3. Select Site Settings from the menu that appears.
  4. Under Permissions, select Block next to Notifications.

Are you still seeing unwanted pop-ups?

  1. From your personal dashboard, send us a report using the Report Security Issue tab.
  2. Select "Unwanted push notifications."
  3. In the Notifications Sender URL, add the notification URL
  4. Run a Quick Fix. Guardio will perform a comprehensive scan for related threats and will attempt to clean up the root cause. 


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