Reporting Security Issues

If you continue to experience a security-related concern after activating Guardio's premium protection, you can report this to Guardio's security team for further research.

How to report a security issue

  1. Visit your Personal Dashboard.
  2. Scroll to the lower right corner and select Send Report in the section titled Report Security Issue.
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  3. Choose the option that best describes the issue you're experiencing and then select Next.
  4. Provide more information about the security issue you're reporting.
    • Describe the issue. Make sure to be as detailed as possible to ensure a full understanding of what you're experiencing.
    • Provide a URL associated with the issue. 
      • For malicious push notifications, provide the URL that appears within the push notification.
      • For unexpected search results or new tab page, provide the URL for the hijacked search results or the unwanted new tab.
      • For legitimate website blocking, provide the URL of the website you feel should not have been blocked.
      • For malicious websites that should be blocked, provide the URL of the website you feel should have been blocked.
      • For other issues, provide the URL that best associates with the problem you're experiencing, if relevant.
    • Attach any relevant Screenshots
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