How to contact our support

At Guardio, we're all about making your experience smooth, secure, and hassle-free. If you ever find yourself with questions or just need a helping hand, our dedicated support team is ready and excited to assist you! Choose the most convenient method from the options mentioned below to reach out to our support team for assistance.

Email Support: Got a burning question at midnight or facing an issue on a lazy Sunday afternoon? No worries! Our email support is available 24/7 at support@guard.io. Just drop us a message with the details, and we'll get right on it. Screenshots and error messages are like bonus points!

Contact Form: You can use the contact form available on Guard.io website or your dashboard from your app or desktop. Fill out the required fields, including your name, email address, and a detailed description of the issue. This information will help our support team provide a more accurate and efficient response.

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Report Security Issue Form: If you come across any security-related issues, please use our dedicated "Report Security Issue" form. This form can typically be found on your Dashboard, under the "Contact" section. By reporting security concerns through this form, you contribute to enhancing the overall security of Guardio and its users.

Help Center: Before reaching out to the support team, we recommend checking Guard.io's Help Center and FAQs. These resources may contain answers to commonly asked questions and provide solutions to common issues. You can find the Help Center here.

Social Media Channels: You can check for updates, and announcements, and reach out to the support team through these platforms. Be sure to use direct messaging for privacy and security-related concerns. You can also join our Facebook Community for more discussions here.

Note: While we don't offer phone support at the moment, we've made reaching us super easy through the channels above. Choose the way that suits you best, and we'll be right there to help make things better.

When our support team responds to your request, you'll receive a response by email. You can also reference any of your past support requests here.

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