How to screenshot for support requests

Our support team is available 24/7 and happy to help you with any issue.

Providing a screenshot makes it much easier and faster for our team to analyze the problem and provide a solution. For instructions on how to take a screenshot, please choose your device's operating system below:

Mac: 

Press and hold these three keys together: Shift + Command + 3

Once the screenshot is saved to your desktop, you’ll be able to send it in your support request.

Windows: 

Press and hold these 3 keys together: Windows logo key + Shift + S

Chromebook

  1. If your Chromebook has it, press the Screenshot key .
  • If your Chromebook doesn't have a Screenshot key , press and hold these keys together: Shift + Ctrl + Show windows

 

  • If your external keyboard doesn't have a Show windows key , press and hold these keys together: Ctrl + Shift + F5
  1. In the menu at the bottom, select Screenshot .
  2. Select an option:
    • Take a full screen screenshot .
    • Take a partial screenshot .
    • Take a window screenshot .



iPhone

iPhone 14 and models with Face ID

 

  1. Press the side button and the volume up button at the same time.

 

Arrows pointing to the side and volume up buttons on a phone with Face ID like iPhone 14

 

  1. Quickly release both buttons.

 

  1. After you take a screenshot, a thumbnail temporarily appears in the lower-left corner of your screen. Tap the thumbnail to open it and from here you can save your screenshot and send it as part of your support request. 

How to take a screenshot on iPhone models with Touch ID and side button

  1. Press the side button and the Home button at the same time.

Image shows arrows pointing to the side and Home buttons

  1. Quickly release both buttons.
  2. After you take a screenshot, a thumbnail temporarily appears in the lower-left corner of your screen. Tap the thumbnail to open it and from here you can save your screenshot and send it as part of your support request. 

How to take a screenshot on iPhone models with Touch ID and top button

  1. Press the top button and the Home button at the same time.

Image shows arrows pointing to the top and Home buttons

  1. Quickly release both buttons.
  2. After you take a screenshot, a thumbnail temporarily appears in the lower-left corner of your screen. Tap the thumbnail to open it.

Android

  • Press the Power and Volume down buttons at the same time.
  • If that doesn’t work, press and hold the Power button for a few seconds. Then tap on the Screenshot.
  • At the bottom left, you’ll find a preview of your screenshot. On some phones, at the top of the screen, you'll find a Screenshot capture .

For more information have a look at the relevant instructions below:

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