The fastest, most reliable way to reach our team is one of the two channels below. Both are answered around the clock by our support team.
Option 1 — The Contact button inside Guardio (fastest)
We recommend this one because it sends us your account details automatically, so we can help on the first reply.
- On a computer: open your Guardio dashboard and click the Contact button at the bottom-right of the screen.
- On your phone: open the Guardio app, scroll to the bottom of the home screen, and tap Contact.
Option 2 — Email us at support@guard.io
If you'd rather just write an email, send it to support@guard.io from the email address on your Guardio account.
Please include the details that help us help you on the first reply:
- The email and phone number on your Guardio account. These may differ from the email you're sending from — confirming both helps us match your account on the first reply.
- A clear description of what you were trying to do and what happened instead.
- The device you're using (Windows, Mac, iPhone, Android) and the browser if relevant.
- A screenshot if anything looked unexpected — here's how to take a screenshot for support.
- For a billing question: the date of the charge and the last four digits of the card. Please don't send the full card number.
"I just want to stop getting emails from Guardio"
Scroll to the very bottom of any Guardio email and click Unsubscribe. The emails stop. Nothing else about your account changes, you don't need to sign in, and you don't need to create an account to do it.
A quick note: unsubscribing only stops the emails — it's not the same as ending your Guardio plan. Your subscription stays active and your billing continues as before. Email preferences and account status are two separate things.
Reporting a dangerous site, scam, or text message
If something slipped past Guardio that you think should have been blocked, please tell us so we can improve protection for everyone. Open your Guardio dashboard, scroll to the Contact section, and choose Report Security Issue. Reports here go straight to our security analysts. Available on Premium plans.
Checking on a request you've already sent
What happens next after you contact us
Once you contact us, you're all set — we've received your request and our team is already working on it. There's no need to send follow-up emails; extra messages don't speed things up, and we'll get back to you as soon as we can. If you haven't seen a reply within 24 hours, please check your spam or junk folder — sometimes our responses end up there by mistake.
You can see your open conversations and past tickets at help.guard.io/hc/en-us/requests. Sign in with the email address you used when you contacted us.