Why did Guardio block a familiar website?

A website that is familiar or well-known isn't always safe. Every day new phishing websites are created to mimic the look and feel of regular websites, and even the most prominent companies can find their websites a victim of hacking.

Why Guardio Blocks Websites

Guardio monitors websites 24/7 to ensure that they're safe. When Guardio identifies a threat, it flags the website. This way, your personal information and computer remain safe. Here are some threats Guardio identifies:

  • Malware - Malicious software designed to disrupt, damage, or gain unauthorized access to a computer.
  • Phishing - Imitating a familiar company or individual to trick victims into sharing their personal information, like passwords or credit card numbers, with cyber criminals.
  • Malvertising - Use of false claims to lure website visitors for financial gain.
  • Scams - Use of deception to obtain personal information or money from victims.
  • Permission Abuse - Tricking users into permitting a website to perform invasive operations.

How Guardio Identifies Malicious Websites

  • Dynamic fingerprinting - rules that evolve over time to block malicious and suspicious operations
  • Advanced heuristics - based on large-scale data gathered by Guardio's sensors, Guardio deduces relationships between seemingly unrelated sites.
  • Machine learning - Guardio utilizes machine learning techniques to identify malicious websites with high accuracy.
  • Other - Easily confusable URLs often used in phishing attempts (example: paypol.com instead of paypal.com)

Reporting a Website for Review

If you believe Guardio mistakenly flagged a website, you can alert our security team to review the website. To alert Guardio's security team to check a website, select Learn More on the block page, then select Report a Detection Problem.

Overriding a Website Block

If you're sure a website was mistakenly flagged, you can bypass the block and continue to the blocked website. This option appears at the bottom of the block page. 

Permanently Allowing a Blocked Website

If you visit the blocked website often, you can avoid the need to bypass the block each time by adding the website to your "Allowed List".

  1. Open your Personal Dashboard.
  2. Locate the blocked website in your Recent Browsing Activity list
  3. Select the three vertical dots to the right of the website and select Allowed.
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