1. Guardio Help Center
  2. Your Account
  3. Billing, Payments and Subscription

How do I update my payment method?

Updated

You can change the card or PayPal account we charge at any time. The change applies to your next payment.

Change it on your phone

  1. In the Guardio app, tap Profile (bottom right).
  2. Tap Subscription.
  3. Find Payment method and tap Update.
  4. Add your new card, or choose PayPal, Apple Pay or Google Pay.
  5. Tap Save.

Screens can differ a little between app versions. If you don't see a way to update your payment method, write to us and we'll help.

Change it on a computer

  1. Go to app.guard.io/settings/plan and sign in.
  2. Find Payment method and click Update.
  3. Add your new card or choose another way to pay, then click Save.

Good to know

  • A missed payment may go through right away. If your last payment didn't go through, updating your payment method can collect that payment as soon as you save.
  • A small hold may appear. When you add a card, your bank may show a temporary hold such as GUARDIO*AUTH. It's a check, not a charge, and your bank removes it.
  • We never ask for your full card number by email, text or phone. Only enter card details on your plan page.

Ways you can pay

  • Credit or debit card: Visa, Mastercard, American Express or Discover
  • PayPal
  • Apple Pay or Google Pay

If you pay through the App Store or Google Play

Apple or Google holds your payment details, so you update them there:

  • iPhone or iPad: open Settings, tap your name, then Payment & Shipping.
  • Android: open the Google Play Store, tap your profile picture, then Payments & subscriptions, then Payment methods.

Not sure how you pay? Look at your statement. A charge from Apple or Google Play means you pay through them. A charge that starts with GUARDIO, or a PayPal payment to Guardio, means you pay us directly.

Got an "update your payment method" email?

This email means we need a working card or PayPal account to keep your plan running. The email itself isn't a charge.

  • If you already updated your card and still get the email, write to us and we'll check.
  • If you're not sure the email is really from us, don't tap the link. Open the Guardio app or go to app.guard.io yourself. See Is this email really from Guardio?
  • If you want to stop your plan instead, cancel it here. Deleting the app doesn't stop payments.

If a charge still looks wrong, write to us before you contact your bank. It's the fastest way to sort it out.

Related articles

Still need help?

Write to us through our contact form or email support@guard.io. A person from our team reads every email reply.

Articles in this section

See more