Your Premium account is charged once a month or once a year, depending on your subscription. Here are some reasons it might look like you were charged twice:
Charged during your Free Trial?
This is a hold, not a charge.
When you entered your billing information to start your free trial, an authorization hold was placed on your card to confirm it’s valid. This is a standard process used by Guardio and many other online services—it’s not a charge.
- If you decide to cancel during your trial period: The authorization hold will be automatically removed.
- If you decide to continue with Guardio Premium: A real charge will only appear after your trial ends
Switched plans during your trial?
If you upgrade your plan during your trial (e.g., from Monthly to Yearly), you may notice two separate authorization holds on your payment method. Rest assured, only one charge will be processed at the end of your trial if you decide not to cancel.
Paying Twice for Guardio? Here’s How to Check for Duplicate Accounts.
It’s possible you’ve unintentionally signed up for Premium on a second Guardio account. To help you locate and manage your accounts, follow this guide to identify the emails linked to your Guardio subscriptions. Then, reach out to support at support@guard.io with all relevant email addresses for help.
Was your payment late?
If a regular payment fails, we’ll attempt to process it again later. This might result in the payment being completed later than usual and appearing twice within the same month on your bank statement.
Future payments will return to your regular billing schedule, typically occurring on or near your usual billing date. You can review your bank statements for confirmation.