There are a few common reasons you might see two charges from Guardio. This article will cover these reason in more detail.
You changed your subscription
If you upgraded your subscription, you'll see two charges close together. The first is the charge from when you originally signed up. The second is the difference in price between your original subscription and the upgraded one.
You can see a full breakdown of your charges in your billing history.
You signed up twice
It's possible you created two accounts. For example, once with an email address and once with a phone number. If both are active, each one generates its own charge.
To find all accounts linked to you, follow this guide. Once you've identified them, contact support at support@guard.io and the team will help you sort it out.
A payment was retried automatically
If a payment fails, Guardio attempts to process it again automatically. Your bank may show the original failed attempt alongside the successful retry, which can look like two charges. Only one payment went through. Your bank can confirm which charges actually completed.
A late payment was processed
If a payment fails repeatedly, Guardio will process it once it goes through successfully. This might result in the payment completing later than usual and appearing twice within the same month on your bank statement. Future payments will return to your regular billing schedule.
Still have questions?
If none of the above explains what you're seeing, contact the support team at support@guard.io or through the official support line at (771) 249-8378. The team can look at your account directly and explain exactly what happened.