There are multiple reasons a charge can come through after you cancel. Here's how to figure out which one applies to you and what to do about it.
If your renewal processed before the cancellation went through
When you cancel, your subscription stays active until the end of the period you already paid for. If your renewal date was the same day you canceled, the charge may have gone through before the cancellation was complete.
Check your inbox for a cancellation confirmation email from Guardio. If you received one, your subscription is canceled and you won't be charged again. If you didn't receive one, your cancellation may not have gone through — see How do I cancel my Guardio subscription? to complete it.
If you received the confirmation but were still charged, the charge is likely coming from a second account. Jump to If you had more than one account below.
If you deleted the Guardio App but didn't cancel your subscription
Deleting the Guardio App or removing it from your browser doesn't cancel your subscription. The subscription stays active until you cancel it directly from your account settings. To check whether your subscription is still active, sign in at guard.io, click your initials in the upper right corner, and click Subscription. If it still shows as active, see How do I cancel my Guardio subscription? for the steps.
If you had more than one account
It's possible you created two accounts — for example, once with an email address and once with a phone number. If both are active, each one generates its own charge. Canceling one doesn't affect the other. To find all accounts linked to you, follow this guide. Once you've identified them, contact us at support@guard.io or call (771) 249-8378 and the team will help you sort it out.
Still seeing a charge that doesn't make sense?
Contact Guardio support at support@guard.io or call (771) 249-8378 and a team member will look at your account directly.