You can cancel any time. When you cancel, you won't be charged again, and your protection stays on until the end of the time you've already paid for.
To cancel now: in the Guardio app, go to Profile → Subscription → Manage Subscription, then tap Manage Plan in the Plan row.
Before you cancel: is one of these what happened?
I was charged more than I expected
If you expected a monthly price, a trial price or a free scan, here's what happened. Yearly and 2-year subscriptions are billed once, up front, for the whole term. The monthly price you saw is what that one payment works out to per month. It isn't charged again each month.
That payment covers your protection for the full term. Nothing renews before the end date on your Subscription page, which also shows the exact amount of your next charge, and we'll email you before that date. If you don't want it to renew, cancel with the steps below and keep everything you've paid for.
I see two charges
- Two different amounts, close together: this usually means the subscription changed during sign-up, for example to a longer term, a Family or Duo subscription, or Premium VIP. The difference is charged right away, next to your first payment. If you didn't mean to change it, email support@guard.io with both amounts.
- Two full-price amounts: this usually means two Guardio accounts, each with its own subscription. Canceling one doesn't cancel the other. Search every inbox you use for "Guardio" to find both.
I signed up by mistake" or "I changed my mind
Cancel with the steps below, and you won't be charged again. If you have a question about the payment you already made, email support@guard.io with its date and amount.
I don't recognize this charge
We can find out exactly what it is. Most of the time, the charge belongs to a Guardio account under another email address or phone number, or someone in your home signed up on your phone or with your card. A yearly subscription also renews on the same date a year later, so the charge can come long after you signed up.
Email support@guard.io with the date and amount of the charge, your full name, the phone number you might have signed up with, any other email addresses you or your family use, and your PayPal email if you paid that way. We'll find the account and tell you what the charge is.
I already canceled, but I was charged
One of these is almost always the reason:
- The charge went through before you canceled. If your renewal date came first, that payment had already processed. Canceling stops the next one.
- You pay through Apple or Google. Canceling in Guardio can't stop Apple or Google billing. Cancel with them using the Apple or Google steps.
- There's a second Guardio account. Search every inbox you use for "Guardio". Our welcome email shows which address each account is under.
- You deleted the app or unsubscribed from emails. Neither one stops billing.
If none of these explains it, email support@guard.io with the date and amount, and we'll look into it.
Guardio isn't working for me" or "It's too complicated
Setting up protection on a phone and a computer can be confusing. Tell us what isn't working: email support@guard.io or reply to any Guardio email, and our team will help you get it working.
I'm canceling for a family member
If you're helping a parent or relative, or handling the account of someone who has passed away, email support@guard.io with their name and the email address or phone number they used. We'll take care of it with you.
How to cancel
Where you cancel depends on how you pay. To check, go to Profile → Subscription in the Guardio app or at app.guard.io and look at Payment Method.
In the Guardio app
- Tap the Profile icon.
- Tap Subscription, then Manage Subscription.
- In the Plan row, tap Manage Plan (on the right, across from your subscription name).
- Under Premium protection is On, tap Turn Off and confirm.
If you see Manage Plan instead, tap it and scroll past the plans to the cancel option at the bottom. Don't select a plan on the way: that changes your subscription.
On a computer
- Open your Subscription page and sign in if asked.
- In the Plan row, click Manage Plan.
- Click Turn Off and confirm.
If you see Manage Plan instead, click it and scroll past the plans to the cancel option at the bottom. Don't select a plan on the way: that changes your subscription.
Paid through the Apple App Store
On your iPhone or iPad, open Settings, tap your name, then Subscriptions. Tap Guardio, then Cancel Subscription. If Guardio isn't listed, you may have subscribed under a different Apple ID.
Paid through Google Play
Open the Google Play Store app, tap your profile icon, then Payments & subscriptions → Subscriptions. Tap Guardio, then Cancel subscription.
How you'll know it worked
You'll get an email titled "Your Guardio Premium subscription has been canceled", and your Subscription page will show the Free plan with the date your Premium protection ends. Writing to us doesn't cancel on its own. The confirmation email is what tells you it's done.
After you cancel
- You won't be charged again. There's nothing else you need to do.
- Your protection stays on until your end date. Guardio keeps blocking dangerous websites and phishing attempts, and keeps alerting you if your personal information shows up in a data leak.
- Changed your mind? Turn renewal back on from your Subscription page any time.
- After your end date, you can keep using the free version.
On a yearly or 2-year subscription, the end date in your confirmation email may be a year or more away. That's expected: you keep the full term you paid for.
If you can't cancel
Can't sign in? Reset your password at app.guard.io with the email address shown on any Guardio email you've received. If you signed up through Apple, the address may end in @privaterelay.appleid.com. Still locked out? Email support@guard.io with your full name and the phone number you might have used, and we'll find the account for you.
On someone else's Family or Duo subscription? Only the owner can cancel it. If you'd rather leave it yourself, email support@guard.io from your member account and we'll take care of it.
These don't cancel a subscription: uninstalling the app or Guardio in your browser, deleting your Guardio account, unsubscribing from emails, asking your bank to block the charge, or using a third-party "subscription manager".
Need a hand?
Email support@guard.io, reply to any Guardio email, or use the Contact button inside Guardio. You can also call (771) 249-8378 any time. Our virtual phone assistant can text you a direct link to your Subscription page and our support email.