How to Manage or Cancel your Guardio Subscription

Your Guardio subscription is flexible, so you can adjust it anytime to match your needs. Whether you want to switch billing cycles, upgrade to VIP, change your plan tier, or cancel, you can do it all quickly and securely from your account.

Change Your Billing Cycle (Monthly ↔ Yearly ↔ 2-Year)

Guardio offers flexible billing so you can choose what works best for your budget and protection needs:

• Monthly – Maximum flexibility with payments every month.
• Yearly – Great savings compared to monthly.
• 2-Year – Our best value, locking in protection for 24 months at the lowest monthly rate.
   

How to switch (Desktop):

1. Log into your Guardio dashboard at app.guard.io.
2. Click your profile icon in the top-right corner.
3. Select Subscription from the menu.
4. In the Billing Cycle section, click Change.
5. Select your preferred option and save.
    

How to switch (Mobile):

1. Open the Guardio app on your mobile device.
2. Tap the profile icon in the bottom-right corner.
3. Go to Subscription → Manage Subscription.
4. Select Billing Cycle.
5. Choose your plan and save.
    

Tip: If you change your billing cycle before your renewal date, your current plan remains active until the end of your term, and the new cycle begins after that.

Upgrade to VIP

Guardio VIP gives you our most advanced protection and benefits, including priority support and early access to new features. It’s the best choice if you want the fastest response times and the highest level of coverage.

How to upgrade (Desktop):

1. Log into your Guardio dashboard at app.guard.io.
2. Click your profile icon in the top-right corner.
3. Select Subscription from the menu.
4. In the Plan section, click Change.
5. Toggle on VIP Support and save.
    

How to upgrade (Mobile):

1. Open the Guardio app on your mobile device.
2. Tap the profile icon in the bottom-right corner.
3. Go to Subscription → Manage Subscription.
4. Select Plan.
5. Toggle on VIP Support and save.

Switch Between Plan Tiers (Individual / Duo / Family)

Guardio can protect just you or your entire household:

• Individual – One user, one set of devices.
• Duo – Two users.
• Family – Up to five users, each with their own account and protection.
   

How to change tiers (Desktop):

1. Log into your Guardio dashboard at app.guard.io.
2. Click your profile icon in the top-right corner.
3. Select Subscription from the menu.
4. In the Plan section, click Change.
5. Click Manage Plan

6. Select your preferred tier and confirm.

    

How to change tiers (Mobile):

1. Open the Guardio app on your mobile device.
2. Tap the profile icon in the bottom-right corner.
3. Go to Subscription → Manage Subscription.
4. In the Plan section, tap Change.
5. Choose your preferred tier and save.

Cancel Your Subscription

Important: Deleting your Guardio account or uninstalling the Guardio extension or mobile app does not cancel your trial or subscription. You must follow the correct steps for your payment method.

If You Paid by Credit Card or PayPal

Desktop or Mobile App:

1. Go to Subscription.
2. Click or tap Manage Plan next to your plan.
3. Under the Free plan, click Select.
4. Click Cancel Anyway.
5. Click Cancel Subscription to save.
    

On the mobile app, first tap the profile icon → Subscription → Manage Subscription, then follow the same steps above.

If You Paid Through the App Store or Google Play

1. Open the Guardio app.
2. Tap the profile icon (top-right corner).
3. Tap Subscription.
4. Tap Cancel Subscription and follow the instructions.
5. Tap Go to Apple Subscriptions or Go to Google Play Subscriptions to complete the cancellation in your store account.

Not Sure How You Paid?

1. Go to the Subscription page in your profile.
2. Check the Payment Method — it will show Credit Card, PayPal, or App Store/Google Play Store.
   
    

Additional Notes:

• Billing Coverage: Premium protection continues until the end of your current billing cycle. Once you have successfully canceled, you won't be charged for future service unless you reactivate.
• Trial Authorization Hold: If you see a charge during your free trial, it’s a temporary hold to verify your payment method, not an actual charge.
• Basic Plan: If you’re on the Basic plan, there’s no subscription page — simply uninstall the Guardio extension or app to stop using it.

Need help?

If you have trouble cancelling, our support team can walk you through it — but sending a message alone does not cancel your subscription.

📧 support@guard.io or use the in-dashboard support option.