How to Manage or Cancel your Guardio Subscription

Change your billing cycle (Monthly ↔ Yearly ↔ 2-Year)

On desktop:

1. Log into your Guardio dashboard at app.guard.io
2. Click your profile icon in the top-right corner
3. Select Subscription from the menu
4. In the Billing Cycle section, click Change
5. Select your preferred option and save

On mobile:

1. Open the Guardio app
2. Tap the profile icon in the bottom-right corner
3. Go to Subscription → Manage Subscription
4. Select Billing Cycle, choose your plan, and save

If you change your billing cycle before your renewal date, your current plan stays active until the end of the term. The new cycle begins after that.

Switch between plan tiers (Individual / Duo / Family)

Note: When you upgrade to a higher tier, the new plan is charged immediately. Your billing cycle resets from the date of the upgrade.

On desktop:

1. Go to your profile icon → Subscription
2. In the Plan section, click Change → Manage Plan
3. Select your preferred tier and confirm

On mobile:

1. Tap the profile icon → Subscription → Manage Subscription
2. In the Plan section, tap Change
3. Choose your preferred tier and save

Upgrade to VIP

On desktop:

1. Go to your profile icon → Subscription
2. In the Plan section, click Change
3. Toggle on VIP Support and save

On mobile:

1. Tap the profile icon → Subscription → Manage Subscription
2. Select Plan, toggle on VIP Support, and save

How to cancel your Guardio subscription

Many customers who contact us about canceling actually have a different issue we can fix in minutes. Take 30 seconds to check if one of these applies to you.

Are you looking at the wrong account?

If you went to cancel and saw a free plan with no charges — but you've definitely been charged — the charge is almost certainly under a different Guardio account (a different email, PayPal address, phone number, or an Apple ID sign-in). 

This is one of the most common reasons customers think cancellation didn't work. To track down the correct account, contact our team at support@guard.io with any other email addresses or phone numbers you may have used.

Were you charged more than you expected?

If you signed up expecting a monthly charge and saw a larger annual amount instead, that's a mismatch we can sort out. The yearly plan shows the monthly equivalent in some places (e.g., "about $9.99/month") but bills the full year at once.

Not using Guardio anymore?

Your Premium protection stays active through the end of your paid period — even after you cancel. Canceling stops future charges; it doesn't cut off protection you've already paid for. If you cancel today on an annual plan, you stay protected until the renewal date.

If none of these apply and you'd like to cancel, the steps are below.

For step-by-step cancellation instructions — including canceling via credit card, PayPal, App Store, or Google Play — see our dedicated cancellation guide:

How can I cancel my Guardio subscription? →

⚠️ Important: Deleting the Guardio app or uninstalling the browser extension does not cancel your subscription. You must complete the steps in the guide above to stop future charges. If you subscribed through the App Store or Google Play, cancellation must be done through your Apple or Google account — not through the Guardio app itself.

How do I know my cancellation worked?

You'll receive a confirmation email from Guardio titled "Your Guardio Premium subscription has been canceled." That email will show the date your Premium protection ends (the end of your current paid period). You'll still have full access to Premium features until that date — after which your account moves to the free version automatically. If you signed up using a phone number, the confirmation will be sent as an SMS to that number instead.

I canceled but I was still charged — what happened?

We hear you, and we understand why this is frustrating. Here are the most common reasons a charge appears after you thought you canceled:

Your cancellation was on a different account

If you canceled using one email but your subscription is under a different email, PayPal address, or Apple ID — only the account you canceled was affected. The other account kept charging. This is the most frequent cause of "I canceled but got charged again." To resolve it, contact support@guard.io with any other email addresses, phone numbers, or PayPal email addresses / PayPal transaction IDs you may have used, and we'll locate and stop the correct account.

You uninstalled the app or extension instead of canceling

Uninstalling Guardio stops the software — it does not cancel the subscription. The charge continues regardless of whether the app is installed. To cancel properly, follow the steps in our cancellation guide.

You emailed or messaged support but didn't get a confirmation

Sending a message to support does not automatically cancel your subscription. Cancellation must be completed through the steps in the cancellation guide, or by a support agent who confirms it is done. If you contacted support and never received a cancellation confirmation, please reach back out to support@guard.io.

Your annual plan renewed before you canceled

If your renewal date passed before you completed the cancellation steps, the plan renewed for another period. Your protection is now active through the new renewal date. The cancellation confirmation email shows this end date clearly.

If you're still unsure why you were charged, our team is available 24/7 at support@guard.io.

I don't recognize this charge — is this from Guardio?

If you see a charge you don't remember authorizing, here are the most likely explanations:

• A household member signed up. Someone on your payment method (a family member, spouse, or someone with access to your device) may have started a Guardio subscription.
• You signed up with a different email or phone number. Guardio accounts are tied to email addresses, phone numbers, Apple IDs, or PayPal accounts. If you signed up through "Sign in with Apple," your account may be under a private relay email you don't immediately recognize.
• Your annual plan renewed. Annual plans renew automatically each year. If you didn't cancel before your renewal date, the next year's charge processes.
• You may have two Guardio accounts. It's possible to accidentally create a second account using a different email, phone number, or login method. If you canceled one account but the other is still active, charges will continue. Contact support@guard.io and we'll check for duplicate accounts under your payment details.

If you've checked all of the above and still can't explain the charge, contact us at support@guard.io and we'll help resolve it.

Need help?

Our support team is available 24/7. Contact us at support@guard.io or through the in-dashboard support option. If you have a billing concern, include it in your message and we'll take a look.