How can I cancel my Guardio subscription?

Need to cancel? You can do it yourself in under a minute. Before you go through the cancellation steps, take a quick look at the cases below.

A few quick checks before you cancel

1. "I see a charge from Guardio but I can't find a Guardio account"

Most of the time, this means the charge belongs to a Guardio account under a different email, or a phone number than the one you usually check. Before assuming it's fraud:

• Search every email inbox you use (Gmail, Yahoo, Outlook, work email) for the word "Guardio". Our welcome email tells you which email the account is under.
• Check whether a household member (spouse, child, parent) might have signed up using the same card or device.
• If you use Apple's "Hide My Email" feature, the account may be under an @privaterelay.appleid.com address.
• If you signed up with a phone number, search your text messages for 'Guardio' to find which number is on the account. You can also include your phone number when you email support and we can look it up that way

Once you find the right email, sign in at app.guard.io (reset the password if you need to) and you can cancel from there. If you still can't find it, see the "Charge you don't recognize" section below.

2. "I want to cancel because I don't want to keep paying — but I just paid"

Good news: canceling now does not throw away the time you've already paid for. When you cancel, auto-renew turns off immediately and you keep using Premium until your renewal date. You'll see the exact end date on your Subscription page.

3. "I can't sign in to cancel myself"

If your password no longer works, you've changed devices, or you don't recognize the email address on the account, try these in order:

• Reset your password at app.guard.io using the email shown in any Guardio email you've received.
• If you signed up through Apple, your account may be linked to an Apple ID alias @privaterelay.appleid.com. Sign in with that.
• Still locked out? Email support@guard.io with your full name, the last 4 digits of the card on file, and any email you might have used. We can find the account.

4. "I'm trying to cancel a plan that someone else manages"

If you're a member of someone else's Family or Duo plan (rather than the plan owner), only the plan owner can cancel the subscription. Ask them to follow the steps below from their account — or, if you'd like to leave the plan, email support@guard.io from your member account and we'll help.

5. "I was charged for the year, but I expected to pay monthly"

Annual billing is one charge for the whole year, which is why the amount is much larger than a single month. If the cost is what's pushing you to cancel, please reach out to support@guard.io first — we'd like to talk it through with you before you go.

Things that don't cancel your subscription

• Uninstalling the browser extension or app
• Deleting your Guardio account (cancel the subscription first)
• Unsubscribing from marketing emails
• Replying to a Guardio email
• Asking your bank to block the charge
• Using a third-party "subscription manager"

Only the steps in Option A, B, or C below will actually stop the subscription.

How to cancel — Step 1: Find where your subscription is billed

If none of the scenarios above apply, here's how to cancel. The right path depends on how you originally paid:

1. Open the Guardio mobile app, or sign in to app.guard.io on a desktop browser.
2. Go to Profile → Subscription (in the mobile app, tap the profile icon first).
3. Look at Payment Method:
   • If it says Credit Card or PayPal → use Option A below.
   • If it says App Store → use Option B.
   • If it says Google Play → use Option C.

Why this matters: If you subscribed through Apple or Google, only Apple or Google can stop the billing — Guardio cannot cancel for you. Following the wrong steps is the most common reason people think they canceled but keep getting charged.

Option A — Paid with Credit Card or PayPal

From a desktop browser

1. Sign in and go to the Subscription page.
2. Click Manage Plan next to your current plan.
3. Under the Free plan, click Select.
4. Click Cancel Anyway, then Cancel Subscription to confirm.

From the Guardio mobile app

1. Tap the Profile icon.
2. Tap Subscription, then Manage Subscription.
3. Follow the same steps as above.

Don't see "Manage Plan"? You're on an older app version. Open Subscription → Change → Premium Protection is On → Turn Off, then confirm through the Cancel Subscription prompts.

You'll know it worked when: You receive an email titled "Your Guardio Premium subscription has been canceled", and your Subscription page shows the Free plan with the date your remaining Premium coverage ends.

Option B — Paid through the Apple App Store

Apple requires you to cancel from your device.

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top, then Subscriptions.
3. Tap Guardio, then Cancel Subscription.
4. Confirm.

If Guardio isn't listed, you may have subscribed under a different Apple ID. Sign in to that Apple ID and try again.

Option C — Paid through Google Play (Android)

Google requires you to cancel from your device.

1. Open the Google Play Store app.
2. Tap your profile icon (top right) → Payments & subscriptions → Subscriptions.
3. Tap Guardio, then Cancel subscription.
4. Follow the prompts.

What happens after you cancel

• You keep your full Guardio Premium protection until the end of the period you've already paid for. That means we're still actively blocking dangerous websites and phishing attempts, monitoring your personal info for data leaks, and alerting you if your information shows up in a breach. Your Subscription page shows the exact end date — make use of the time you've paid for.
• You won't be charged again — auto-renew is off.
• After your coverage ends, you can keep using the free version, or re-subscribe anytime.

On an annual plan? Your confirmation email will say something like "You'll have full access to all of Guardio's Premium features until your subscription ends on [date next year]." That's normal — it means you're keeping the year you already paid for, and you won't be charged again.

"I canceled but I'm still being charged"

If you canceled and a charge still came through — we hear you, and we understand why that's frustrating. In almost every case, this happens for one of a small number of reasons that are quick to sort out.

Why this happens: "canceling" prevents future renewals. It doesn't reverse a charge that already went through. So if billing was already in motion when you canceled, or the cancellation went through somewhere other than where billing actually lives, the charge can still appear.

Take 30 seconds and check these in order:

1. Did your charge happen before you canceled?

If your renewal date was a few days before you canceled, that period's charge already processed. The cancel will stop the next renewal.

2. Did you cancel through Guardio, but pay through Apple or Google?

Cancellations on Guardio's site or app cannot stop Apple or Google billing. Use Option B or Option C above to actually stop the billing.

3. Do you have more than one Guardio account?

Search every inbox you use for the word "Guardio". Our welcome email tells you which email each account is under. Sign in to that account, reset the password if needed, and cancel from there.

4. Did you only "unsubscribe" from emails?

That only stops marketing emails. Follow Option A, B, or C above to cancel.

5. Did you uninstall the app or delete your account?

Neither stops the billing on its own. Cancel the subscription first, then delete the account if you want to.

"This charge looks unauthorized — I never signed up for this"

Seeing a charge you don't recognize is alarming. Most of the time there's a simple explanation, and even if there isn't, we'll work with you to fix it.

The most common reasons:

• A family member (often a spouse, child, or parent) signed up using the same card or device.
• An annual subscription renewed a year after sign-up. Annual plans renew on the same date the next year — the charge can take a year to come back around.
• You signed up through a different email and forgot. Search every inbox for "Guardio".
• A duplicate sign-up created during a payment retry.

What to do: Email support@guard.io with the date and amount of the charge, last 4 digits of the card or PayPal transaction ID, full name on the card, and any email addresses you or family members might have used. A real person will find the account and help resolve it.

If you suspect actual fraud (someone outside your household used your card), still email us with the details above. You may also want to contact your card issuer.

Were you on a free trial?

As of March 30, 2026, Guardio no longer offers a free trial — all new subscriptions begin as paid plans. If you signed up before that date and were on a trial, you can cancel using the same steps above.

Still need help?

Email support@guard.io any time.

Important: Sending an email does not, on its own, cancel your subscription. Follow Option A, B, or C above first, then email us if anything is unclear.