How can I cancel my Guardio subscription?

You can cancel Guardio yourself, and it takes about a minute. The steps are further down this page.

If you're here about a charge — one that's bigger than you expected, a second charge, one you don't recognize, or one you can't match to an account — start with the sections below.

Your charge is larger than the price you expected

Annual and 2-year plans are billed once, up front, for the whole term. The monthly figure on the plan screen is the monthly equivalent of that price — not a separate monthly charge.

Your protection is active for the full term you paid for, and you won't be charged again until it ends. Your end date, your next renewal date, and the exact amount you'll be charged next are all on your Subscription page.

Canceling now turns off the next renewal. It doesn't end the term you've already paid for.

If the cost is the problem, email support@guard.io before you cancel and tell us what happened.

You were charged twice

Usually the second charge isn't a second subscription — it's the difference between the plan you started on and a plan you moved to. If you upgraded, added something during sign-up, or switched to a longer term, that difference is charged straight away and lands on the same statement as the first charge.

If you didn't mean to change plans, email support@guard.io with both amounts and we'll sort it out.

If both amounts look like full price, that usually means there are two Guardio accounts, each with its own subscription — and canceling one does not touch the other. A second account gets created when someone signs up again under a different email, or when a payment is retried. See "You can see a charge but can't find the account" below.

Not sure which it is? Email support@guard.io with the dates and amounts of both charges and we'll tell you exactly what they are.

You don't recognize this charge

Seeing a charge you didn't expect is alarming. Start with the amount — most of the time that's the whole story.

Is the amount bigger than the price you remember? Annual and 2-year plans are billed once for the whole term, so the charge won't match the monthly figure you saw. See "Your charge is larger than the price you expected" above. If you're looking at two separate amounts, see "You were charged twice."

If the amount isn't the explanation, one of these usually is:

• Someone in your household signed up using the same card or the same device — most often a spouse, a parent, or an adult child.
• An annual subscription renewed. Annual plans renew on the same date the following year, so the charge comes back around long after you'd stopped expecting it.
• You signed up under an email you don't check. Search every inbox you use for the word "Guardio" — the welcome email tells you which address the account is under. If you signed up through Apple, the account may be under an @privaterelay.appleid.com address.

What to send us: email support@guard.io with the date and amount of the charge, your full name, the phone number you might have signed up with, any other email addresses you or a family member might have used, and your PayPal email if you paid that way. Those are the details that let us find the account.

Before you contact your bank. Once you open a dispute, your bank or PayPal holds the funds while they investigate, and we can't make any change to the charge until they close the case — which can take weeks. Emailing us first is usually the faster route. If you believe someone outside your household used your card, contact your card issuer as well.

You can see a charge but can't find the account

The account is almost always under a different email address or phone number than the one you're checking. Two quick things to try:

• Search every inbox you use — personal, work, an old address — for the word "Guardio". Our welcome email tells you which address the account is under.
• If you signed up on your phone, search your text messages for "Guardio".

If neither turns anything up. Email support@guard.io with the date and amount of the charge, your full name, the phone number you might have signed up with, any other email addresses used in your household, and your PayPal email if you paid that way. We can usually find it from any one of those.

If you signed up through Apple, the account may be under an address like x7yz9q@privaterelay.appleid.com. That's Apple's Hide My Email feature — Apple creates that address to keep your real one private, and it forwards to your normal inbox. It's yours, even if you've never seen it before.

If your Subscription page says Free plan, there's no paid subscription on that account and nothing there to cancel — the charge belongs to a different one. This happens when someone signs up twice: a free account under one email, the paid subscription under another. Send us the details above and we'll tell you which is which.

Once you've found the right address, sign in at app.guard.io — reset the password if you need to — and you can cancel from there.

You're a member of someone else's plan

On a Family or Duo plan, only the plan owner can cancel the subscription. If you're a member rather than the owner, ask them to follow the steps below from their own account.

If you'd rather just leave the plan yourself, email support@guard.io from your member account and we'll take care of it.

You can't sign in to cancel

Try these in order:

1. Reset your password at app.guard.io, using the email address shown on any Guardio email you've received.
2. If you signed up through Apple, your account may be linked to an Apple ID alias ending in @privaterelay.appleid.com. Sign in with that address.
3. Still locked out? Email support@guard.io with your full name, the phone number you might have signed up with, any other email addresses you might have used, and your PayPal email if you paid that way. We can find the account for you.

How to cancel — Step 1: Find where your subscription is billed

The right path depends on how you originally paid:

1. Open the Guardio mobile app, or sign in to app.guard.io on a desktop browser.
2. Go to Profile → Subscription (in the mobile app, tap the profile icon first).
3. Look at Payment Method:
   • If it says Credit Card or PayPal → use Option A below.
   • If it says App Store → use Option B.
   • If it says Google Play → use Option C.

Option A — Paid with Credit Card or PayPal

The quickest way: open this link in any browser where you're signed in to Guardio. It takes you straight into the cancellation flow. Follow the prompts to confirm.

If you'd rather navigate there yourself, from a desktop browser:

1. Sign in and go to the Subscription page.
2. In the Plan row, click Change (on the right, across from your plan name). 
3. Under Premium protection is On, click the button you see:
   1. Turn Off — click it, then confirm through the prompts that follow.
   2. Manage Plan — click it. You'll land on a page showing the plans. Scroll to the bottom of that page — the cancel option is below the plans.

From the Guardio mobile app

1. Tap the Profile icon.
2. Tap Subscription, then Manage Subscription.
3. In the Plan row, tap Change (on the right, across from your plan name). 
4. Under Premium protection is On, click the button you see:
   1. Turn Off — click it, then confirm through the prompts that follow.
   2. Manage Plan — click it. You'll land on a page showing the plans. Scroll to the bottom of that page — the cancel option is below the plans.

You'll know it worked when: You receive an email titled "Your Guardio Premium subscription has been canceled", and your Subscription page shows the Free plan with the date your remaining Premium coverage ends.

Option B — Paid through the Apple App Store

Apple requires you to cancel from your device.

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top, then Subscriptions.
3. Tap Guardio, then Cancel Subscription.
4. Confirm.

If Guardio isn't listed, you may have subscribed under a different Apple ID. Sign in to that Apple ID and try again.

Option C — Paid through Google Play (Android)

Google requires you to cancel from your device.

1. Open the Google Play Store app.
2. Tap your profile icon (top right) → Payments & subscriptions → Subscriptions.
3. Tap Guardio, then Cancel subscription.
4. Follow the prompts.

Things that do not cancel your subscription

Each of these looks like it should work, and none of them do:

• Uninstalling the browser extension or the app — billing is tied to your account, not to whether the app is installed
• Deleting your Guardio account — cancel the subscription first
• Unsubscribing from marketing emails — that only stops the emails
• Replying to a Guardio email
• Asking your bank to block the charge — this blocks future payments but leaves the subscription open
• Using a third-party "subscription manager"

What happens after you cancel

• You keep full Guardio Premium protection until the end of the period you've already paid for. We're still blocking dangerous websites and phishing attempts, monitoring your personal information for data leaks, and alerting you if it shows up in a breach. Your Subscription page shows the exact end date.
• You won't be charged again. Auto-renew is off.
• After your coverage ends you can keep using the free version, or come back any time.

On an annual plan? Your confirmation email will say something like "You'll have full access to all of Guardio's Premium features until your subscription ends on [date next year]." That's normal — it means you're keeping the term you already paid for, and you won't be charged again.

You canceled and were still charged

We hear you, and we understand why that's frustrating. Canceling stops future renewals — it does not reverse a charge that has already gone through. So if billing was already in motion, or if the cancellation went through somewhere other than where the billing lives, a charge can still appear. Check these in order:

1. Did the charge happen before you canceled? If your renewal date fell a few days before, that period had already processed. The cancellation stops the next one.
2. Did you cancel through Guardio but pay through Apple or Google? Canceling on Guardio's site or app cannot stop Apple or Google billing. Use Option B or C above.
3. Do you have more than one Guardio account? Search every inbox for "Guardio", sign in to the account named in that welcome email, and cancel there too.
4. Did you only unsubscribe from emails? That stops marketing emails and nothing else.
5. Did you uninstall the app or delete your account? Neither stops billing on its own.

If none of these explains it, email support@guard.io with the date and amount of the charge and we'll look into it. Please email us before opening a dispute with your bank — once a dispute is open, they hold the funds and we can't change anything until they close the case.

Still need help?

We're here when you need us. Reach us at support@guard.io, through the Contact button inside Guardio, or call our support team anytime at (771) 249-8378.

Important: Sending an email does not, on its own, cancel your subscription. Follow Option A, B, or C above first, then email us if anything is unclear.