Your plan page shows your subscription in one place: your plan, its status, how often you're billed and how you pay. It's also where you see when your plan renews.
Open your plan page
- In the app: tap Profile (bottom right), then Subscription.
- On a computer: go to app.guard.io/settings/plan and sign in.
[Screenshot: Guardio app on iPhone, Subscription screen showing plan name, status and next charge date]
[Screenshot: app.guard.io/settings/plan on a computer, with the plan, billing cycle, payment method and next charge date highlighted]
Does it say expired, free, or ask you to pay again?
If you paid but your plan page looks empty, you're usually signed in to a different Guardio account. This happens when you sign in with another email, a phone number, or Sign in with Apple.
- Search your email for "Guardio" to find your receipt. It shows which email you paid with.
- Sign out of the app.
- Sign in the same way you did when you paid.
Still stuck? See Find your Guardio account.
What you'll see
- Your plan: Individual, Duo, Family or VIP.
- Your billing cycle: monthly, yearly or every 2 years. A yearly plan is charged once a year, in one payment. A 2-year plan is charged once every 2 years.
- How you pay: card, PayPal, App Store or Google Play.
- Your next charge: the date your plan renews. If you don't see a date, write to us and we'll tell you.
To see what each plan costs, go to Plans and prices.
Don't recognize a charge?
On a card statement, Guardio charges start with GUARDIO*, followed by the plan, for example GUARDIO*INDIVIDUAL or GUARDIO*VIP. See Why was I charged by Guardio?
Will you remind me before it renews?
For yearly and 2-year plans, yes. We email you before the plan renews, so the charge doesn't come as a surprise. To stop the plan from renewing, see How do I cancel my Guardio subscription?
Need a receipt for a past charge?
Search your email for "Guardio" first. If you can't find it, write to us and tell us which charge you need, and we'll send you a receipt.
Want to turn your protection back on?
If you cancelled and changed your mind, open your plan page. If your plan is cancelled, you'll see an option there to turn your protection back on. Not sure when you'll be charged after you restart? Write to us before you confirm.
If a charge still looks wrong, write to us before you contact your bank. It's the fastest way to sort it out.
Related articles
- Why was I charged by Guardio?
- How do I change my plan or billing cycle?
- How do I cancel my Guardio subscription?
Still need help?
Write to us through our contact form or email support@guard.io. A person from our team reads every email reply.