You can change your plan from your plan page in the Guardio app or at app.guard.io. Here's what each change does, and when it's charged.
Seeing a second charge right after you signed up? That's usually an upgrade you added at sign-up, such as VIP or a 2-year plan. See Why was I charged by Guardio? To remove VIP, see How do I turn off VIP?
The plans
- Individual: protection for 1 person.
- Duo: protection for 2 people.
- Family: protection for up to 5 people.
- VIP: protection for up to 5 people, plus a personal security expert. See What is Guardio VIP?
Individual, Duo and Family can be paid monthly, yearly or every 2 years. Most VIP plans are paid monthly or yearly. Protection is the same whichever you choose. Only how often you pay changes. See Plans and prices for today's prices.
Move to a bigger plan or add VIP
- Open your plan page. In the app, tap Profile (bottom right), then Subscription, then Manage Subscription. On a computer, go to app.guard.io/settings/plan.
- Tap Change (or Manage Plan) next to your plan.
- Choose the plan you want.
- Confirm the change.
The new plan starts right away, and so does the charge. The charge is usually only the difference for the time left on your current plan, so it may not match a listed price.
Change how often you're billed
- Open your plan page, as above.
- Tap Billing Cycle.
- Choose monthly, yearly or every 2 years.
- Save the change.
A longer billing cycle starts right away, and you're charged for it then. A shorter one starts when the time you've already paid for ends.
Don't see Billing Cycle? Write to us and we'll change it for you.
Good to know: A yearly plan is charged once a year, in one payment. A 2-year plan is charged once every 2 years. The "per month" price you may see is that payment spread over the months.
Changed your plan by mistake?
Write to us right away and tell us what you meant to do. If you wanted to stop paying, see How do I cancel my Guardio subscription?
Move to a smaller plan
You can move to a smaller plan directly from your Guardio account:
On the app:
1. Open the Guardio app and tap Profile.
2. Go to Subscription and select Manage Subscription.
3. Under Plan, select Manage plan.
4. Choose the plan you'd like to move to and confirm.
On a computer:
1. Click your profile icon.
2. Go to Subscription and select Manage Subscription.
3. Under Plan, select Manage plan.
4. Choose the plan you'd like to move to and confirm.
Your current plan stays active until the end of your billing period, and the new plan starts at your next renewal.
If you pay through the App Store or Google Play
You may not see these options in the app. Write to us and we'll tell you how to change your plan.
Want to add someone to your plan?
On Duo, Family or VIP, you can invite people right away. See How do I add family members to my plan?
If a charge still looks wrong, write to us before you contact your bank. It's the fastest way to sort it out.
Still need help?
Write to us through our contact form or email support@guard.io. A person from our team reads every email reply.